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Free standard shipping on orders over 10k PKR
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Phone No:+92 333 9125123.
Email:contact@vitrixtraders.com
At Vitrix, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return products within 7 days of delivery, provided they are unused, unopened, and in their original packaging. However, due to hygiene and health safety concerns, certain medical devices such as glucometers, nebulizers, and blood pressure apparatus cannot be returned once they have been opened or used.
Refunds will only be issued after we receive and inspect the returned product. You will then be notified whether your refund has been approved or rejected. Approved refunds will be processed within 7–10 business days and credited to your original payment method. Please note that shipping charges are non-refundable. We also offer exchanges only for items that are defective or damaged upon delivery. If you receive such an item, please contact us within 48 hours of receiving the product to request an exchange.
Certain items are non-returnable, including opened medical tools or devices (for hygiene reasons), as well as items purchased on clearance or promotional sales, unless they are defective.
For any questions regarding returns, refunds, or exchanges, you can reach us at 📧 contact@vitrixtraders.com or 📞 +92 333 9125123.
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